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Safedriver Academy Privacy Policy

  1. ABOUT THIS POLICY
    1. This Privacy Policy (Policy) applies to Ashish Mishra trading as SafeDriver Academy (ABN 29 240 741 529) (“SafeDriver Academy“, “we“, ”our” or “us“), and describes how SafeDriver Academy collects, handles and protects the privacy of your personal information.
    2. SafeDriver Academy provides driving lessons for learner drivers with certified driving instructors, including a ‘mindfulness in driving’ unit, and drop off and pick up services. We also provide consultancy and other services for individuals and entities wishing to conduct a driving school business, including a platform for driving instructors offering guidance on marketing, accounting, record keeping and compliance.
    3. We are committed to protecting your privacy, and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints. 
    4. We will handle your personal information in accordance with this Policy, applicable legislation including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), and the Australian Privacy Principles.
    5. In this Policy:
      • personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified; and
      • sensitive information includes health information and any information or opinion about an individual’s race or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record.
    6. This Policy does not apply to the personal information of our employees.
    7. We may change this Privacy Policy from time to time, by publishing the updated version on our website.
  2. TYPES OF PERSONAL INFORMATION WE COLLECT
    • The types of personal information we collect about you depends on the dealings you have with us, and may include:
      1. if you are a learner driver, or a parent or guardian of a learner driver:
        • name, date of birth;
        • contact details such as address, phone number, email address;
        • pick up and drop off address;
        • driver licence details;
        • bank or credit card details, billing address;
        • any relevant medical conditions; and
        • any additional information you provide through our forms or website.
      2. if you are a driving instructor:
        • name, date of birth;
        • gender;
        • contact details such as address, phone number, email address;
        • driver licence details;
        • driving instructor accreditation/licence;
        • vehicle registration;
        • working with children card details;
        • criminal record information;
        • banking, superannuation and taxation details;
        • employment history and qualifications; and
        • references.
      3. We may also collect:
        • health and medical information; and
        • information necessary for the purpose of health and safety compliance and/or complying with COVID-19 guidelines prescribed by the Australian Government and Australian State and Territory Governments including:
          • biometric information including temperature checks;
          • recent personal health history including details regarding communicable diseases, recent overseas travel, contact with any person(s) who have travelled overseas in the preceding 14 days, if you have tested positive for COVID-19 or are awaiting test results, or are experiencing any COVID-19 symptoms; and
          • vaccination status and other relevant information.
  3. DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM
    1. Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question we will not record your name unless we need it to adequately handle your question.
    2. However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our services or products to you.
  4. WAYS WE COLLECT YOUR PERSONAL INFORMATION
    1. We may collect personal information from or about you in different ways, including:
      • from you directly when you interact with us and our driving instructors, for example from our discussions with you in person, over the phone, or by email, when you complete a form or book a lesson, your interaction with our website and review platforms, and your interactions with our driving instructors during driving lessons;
      • through third parties with whom we interact in order to provide our services including parents and guardians; and
      • publicly available sources, including social media.
    2. If you apply for a job or contract position with us, we may also collect personal information about you from third parties and publicly available sources, including:
      • recruiters;
      • government departments to verify your entitlement to work in Australia;
      • police agencies to obtain your criminal history record;
      • academic institutions;
      • consulting medical practitioner;
      • superannuation fund provider;
      • your current or previous employers; or
      • your referees.
  5. COLLECTION OF INFORMATION VIA OUR WEBSITE
    1. When you visit our website, we may also use ‘cookies’ or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.
    2. Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.
    3. Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.
  6. PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
    1. We collect your personal information for the following purposes:
      • to provide our services;
      • to manage and conduct our business, including reporting, internal administration, operations, accounting, risk management, insurance, record keeping, archiving, systems development and testing, and other management requirements;
      • to offer or promote our products and services;
      • to obtain and respond to any feedback, queries or complaints;
      • to help us manage, develop and enhance our services, including our websites and applications;
      • to consider your suitability for employment or engaging with us as a driving instructor; and
      • to comply with our legal obligations, resolve any disputes and enforce our agreements and rights with third parties.
  7. DISCLOSING YOUR PERSONAL INFORMATION
    1. In the course of providing our products and services to you, we may disclose your personal information with the following:
      • third parties in order to provide our services, for example driving instructors assigned for driving lessons;
      • organisations we contract to provide services to us or on our behalf, such as software suppliers, mail houses and payment processing platforms;
      • anyone to whom part of all of our assets or businesses are transferred or sold;
      • our professional advisers, including lawyers, accountants and auditors; and
      • government agencies, regulatory bodies and law enforcement agencies, or other similar entities.
    2. We may transfer your personal information outside of Australia to our cloud services providers with datacentres located throughout the world, including in the USA.
    3. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in this Privacy Policy.
  8. DIRECT MARKETING
    1. We may use your personal information to identify a product or service that you may be interested in or to contact you about our events or promotions.  We may, with your consent, use the personal information we have collected about you to contact you from time to time whether by phone, email, SMS, through our platforms or social media channels, to tell you about new products or services and special offers that we believe may be of interest to you.
    2. You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by clicking on the unsubscribe link in the marketing communication or contacting us at our below contact details.
  9. SECURITY AND STORAGE
    1. We store your personal information in hard copy and electronically. Electronic information is stored by third party storage providers, who may be located overseas.  We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
    2. We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.
  10. ACCESS TO AND CORRECTION OF YOUR INFORMATION
    1. We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.
    2. You may request access to, or correction of, the personal information we hold about you at any time by contacting us at our below contact details. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, we will tell you why in writing and how to complain.
  11. COMPLAINTS
    1. You can make a complaint in writing using the contact details set out below in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
    2. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC website, www.oaic.gov.au.
  12. CONTACT US
    1. If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact us on the following details:

Email: admin@safedriveracademy.com.au

Phone: 1300 009 056